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Privacy policy |
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This Site is operated by or on behalf of a company within a group of affiliated companies collectively referred to as “The Sage Software Companies” with each such affiliated company being directly or indirectly wholly owned by The Sage Group plc. (“The Sage Group”). At Sage, user privacy is important to us. We want you to feel confident visiting our Web sites and using our products. This Privacy Statement outlines the privacy practices regarding information collected by Sage at this Web site and other Sage Web sites that link to this Privacy Statement (the "Sites") and will tell you, as of the "Last Revised" date set forth at the end of this Privacy Statement, what information Sage collects at the Sites, how we use that information, what choices you have concerning how such information is used and how we protect your information. We encourage you to read our Privacy Statement so that you will understand both our commitment to you and your privacy and how you can participate in that commitment. The following sections make up our Privacy Statement.
For immediate access to specific details, click on the applicable heading.
Business Information Collection and Use By Sage Disclosure of Your Business Information How Sage Software Protects Your Privacy Internally Correcting or Updating Your Business Information and Contacting Sage Software Changes to this Privacy Statement
Public Forums. Please remember that any information (including personal and business information) that you submit, post or otherwise reveal in a public forum (such as a bulletin board, chat room, blog or product discussion forum) is not subject to this Privacy Statement, will be seen by third parties not related to Sage and may be used by them or Sage to contact you for any purpose.
Statement Regarding Children. Sage Software's products and services are not designed to appeal to children under the age of 13. As such, the Sites are not directed at children under the age of 13 nor do we knowingly collect or maintain information from children under the age of 13 on the Sites. Business Information Collection and Use By SageSage collects the Business Information necessary to enable us to respond to your requests for our products and services and to send you information regarding our products and services from time to time. Since most of the users of our products and Sites are doing so in their capacity as employees or companies, most Business Information we collect will be in that capacity (rather than information about you individually, such as your personal tastes, etc.). For these purposes, we have defined "Business Information" as any information that identifies or may identify a company or an individual contact at a company or that allows others to contact a company or an individual contact at a company. When you visit the Sites, you may be asked to submit information such as e-mail address, company name, address, phone number, your product version and/or areas of interest. We may also ask you where you heard about our company or products, or for other information that will help us understand more about your needs or help us process your requests for information. In addition, we collect credit card and related payment information when you order products, services or support plans online. Our information collection and use practices are described in more detail below.
Product Registration.You may be asked, on behalf of your company, to complete registration/activation form(s) on the Sites or from within the products, with contact information for use by Sage Software in accordance with this policy. Registration or activation information may include the name of your company, contact information, product information, customer ID, network and operating system, and other relevant information.
Customer Profile. We also collect Business Information when you create a customer profile or Passport account on some of the Sites, which is required in order to access certain areas of the Sites, purchase support plans and products, to obtain software downloads and certain online support services and to request information from us about our products and services.. This information includes company name and contact information and other information about your company (for example, size, revenue, and number of employees), the products you may have licensed and other non-Sage products you may currently use. We use this information in accordance with this policy to identify you, process your requests and administer your Sage Software account(s).
Support. We offer certain limited online support services at the Sites. If you access online support on any of the Sites, you may be asked for information such as customer ID, product name, product version and other information to help us determine what the technical issues are and how best to help you resolve them. In addition, certain products allow you to submit support-related questions directly from the product. If you access online support services from a product, information about your network, operating system, printer, data and program path, product type, version, customer ID, the product's technical support information sheet, product serial number and other similar information will be automatically pre-populated for submission to our customer support representatives to assist them in answering your questions.
Newsletters. When you subscribe or sign up to receive newsletters published or offered via the Sites, we will ask you for information necessary to enable us to process your request and to send you information regarding our products and services.
Cookies. We also use Cookies to enhance the user experience, deliver personalized content and collect information about the use of the Sites. "Cookies" are small computer files that we transfer to your computer's hard drive. Cookies allow us to statistically monitor how many people are using the Sites and for what purposes, how often someone visits the Sites and the length of their stay. This information helps us dynamically generate advertising and information specifically designed for your interests. We also use Cookies to prevent you from having to re-enter your identification and password information each time you visit our Sites. Cookies are not designed to retrieve personal or business data from your hard drive, your e-mail or any other personal information. Most browsers are initially set to accept Cookies, but users can change the setting to refuse Cookies or to be alerted when Cookies are being sent. Although refusal of Cookies will not interfere with the ability to interact with most of the Sites, you will need to accept Cookies in order to access information and use certain functions. For example, Cookies are required to be accepted for access to our Web-based services or desktop products with online features. The Cookies are renewed each time a user logs on to one of the Sites that uses Cookies.
Product-Related Information Collection. Sage Software collects certain additional information in connection with your use of our services or desktop products with online features. For instance: Product Updates. Some products provide you with the ability to download and register product and/or tax updates as they become available. During the download and registration process, we collect Business Information, including customer ID number and product version, type and serial number, in order to authorize your access and provide you with the appropriate update, and to update our records as to the product and products updates you have downloaded or installed. Account Set-Up and Access. Upon subscribing to our services, Sage Software collects Business Information, which may include information such as product serial number, customer ID and your customer profile information, in order to identify you and authorize your access and use of the services and provide you with your relevant account information. Certain products provide you with the ability to access your account in order to obtain information such as your support plan status, service subscriptions, registrations and order history. Online Product /Account Application. Certain products and services are subject to an application and enrollment process, which may be completed on paper or online. Information requested may include federal ID numbers, bank account, payroll, credit card and contact information. This information is used to process your enrollment request and, if approved, to set up and administer your account. Web-based Services. In connection with certain of our Web-based services we collect certain additional information, including IP address, browser, connection speed, domain, referring URL and other environment-related information to enable us to provide a secure environment for the use of the services, to pre-populate forms and calculate aggregate statistical information about the customers using these services.
Sage Products & Services. In addition to the uses set forth above, Sage Software may use your Business Information to: 1) inform you of product upgrades and updates and subscription renewals; 2) inform you of tax, regulatory and other compliance issues with your software product or service; 3) notify you of products and services that we think may be of interest to you; 4) offer you discounts or other promotions with respect to Sage products and services that we think may interest you; and 5) contact you for survey purposes to determine how we can better service you or provide better products to meet your needs.
Other Sage Company Products & Services. Your Business Information may be provided to one or more other Sage Companies to enable them to market products and services to you. In that case, the use of your Business Information would be governed by that Sage Company's privacy policy.
Third-Party Products. Sage may also use your Business Information to inform you of special discounts or offers from other companies we have carefully selected and whose products and services may be of interest to you.
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